FREQUENTLY ASKED QUESTIONS
Do you accept PayPal?
When will my order be shipped ?
What happens if pre-order runs over its allocated date ?
What will happen if I order items where the one pair of shoes is pre-order and the other is in stock?
Where do you deliver?
How will I get my item delivered to me?
How long will the courier take?
How do I track my order?
How do I know if my order has been placed?
My order has not yet been delivered. What do I do?
Can I return or exchange items?
To be eligible for an exchange your item must be in its original, unused, undamaged, unworn condition, with its original shoe box and packaging. Any items that fail to meet the return standards will not be exchanged and the customer will have to pay an additional shipping cost to have the item shipped back to them. Only regular priced items can be returned, items on sale do not qualify for returns and are considered final purchase. Given that SLAY Shoes is a small business we have to account every item as precious cargo. Please note that we do not offer refunds, but in the unlikely event we do exchange for different pair, items must the same style / price. Please notify us within 24-48 hours of any issue of item from when item has been signed by courier or picked up. SLAY Shoes will not be responsible for issues on heels after a month or two after receiving them. Items must be delivered within 7 days from date of exchange.
Slay Shoes however reserves the right to NOT allow for exchanges of items that are limited edition, or on promotion or if there are no sizes or stock available for that style. Please enquire about sizes before purchase.